Frequently Asked Questions
What will I get with a monetary voucher by post?
Post a gift voucher to your special someone for an extra $1 and they will receive a gift voucher pack printed on high quality card. This voucher can be redeemed against any package on the www.nmspa.co.nz website by telephone/email.
What will I get with a monetary voucher by email?
Email a monetary voucher to someone and they will receive an email with a downloadable PDF attachment of a voucher like the one below, showing the value of the gift they have been treated to, a message of your choice, and instructions on how to redeem the voucher. We can send the voucher directly to the recipient or if you’d prefer we’ll send it to you to print out.
How long are N.M spa vouchers valid for?
6 months from the date of purchase.
What happens once I have made my voucher booking?
Once you have made your booking, you will receive an email confirmation with all the details of your booking on it. You do not need to send the voucher to us, as we have a copy. Make sure you have filled in your email so we can contact you simply regarding the voucher. It is very important if you save your receipt number for future reference.
How long will my voucher take to be delivered?
If you have selected a monetary Gift Voucher then the voucher will be emailed to you immediately once we contact you and payment is confirmed . If you would prefer to have your Gift Voucher in a box mailed to you, this can be done if advised and will take day or 2.
Can I amend my order, or send it to a different address?
Vouchers have the option to be sent to a different email or shipping address if required, the purchaser will still receive an emailing confirming the voucher details.
How far in advance do I need to book to be able to use my voucher?
There is no restriction on how far out you need to book with your voucher, however it must be done so within the validity period of it, and we would recommend booking early to avoid disappointment.
I’ve lost my voucher, can I have a replacement?
A replacement voucher can be emailed through to you upon request ONLY if you provide the receipt number provided.
Can I have a refund?
All www.nmspa.co.nz vouchers are completely non-refundable.
Can I combine the value of two or more vouchers?
All vouchers are combinable, if the experience is more expensive than the vouchers purchased, then this must be paid at time of booking. If there is additional value left over after using your voucher this amount will remain valid to use until the expiry date shown.
My order hasn’t arrived, what shall I do?
Please contact our voucher team on 09 377 5955 who can assist with your request. Replacement vouchers can be issued as stated above.